CRMS offers a Level 1 Standard Support Package that consists of the following Technical Support Assistance:

Standard Level 1 Support Details

  • Unlimited Email Technical Support service.  All support questions must be initiated by your assigned internal CRMS Administrator
  • Refer to Support Process Flowchart Document for guidelines on handling of CRMS issues.  Email a description of issue.  Include screenshot if relevant.
  • Toll-free telephone technical support 8:30am - 4:30pm weekdays (eastern standard time), excluding statutory holidays
  • All regular software updates and any updates required to meet MOHLTC CDS/MIS requirements 
  • Scheduled database integrity maintenance (requires remote access permission)
  • Includes publishing and print out creation of up to 10 Reportable Forms at no charge 
  • EXCLUDES: complete software upgrades to newer version
  • NOTE: some applications may require additional support fee schedule (see HL7, iPad application)

Selection of a Support Package is mandatory if access to support email or phone lines for troubleshooting or software updates is desired.  Otherwise it is optional.  

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