CRMS offers a Level 1 Standard Support Package that consists of the following Technical Support Assistance:
Standard Level 1 Support Details
- Unlimited Email Technical Support service. All support questions must be initiated by your assigned internal CRMS Administrator
- Refer to Support Process Flowchart Document for guidelines on handling of CRMS issues. Email a description of issue. Include screenshot if relevant.
- Toll-free telephone technical support 8:30am - 4:30pm weekdays (eastern standard time), excluding statutory holidays
- All regular software updates and any updates required to meet MOHLTC CDS/MIS requirements
- Scheduled database integrity maintenance (requires remote access permission)
- Includes publishing and print out creation of up to 10 Reportable Forms at no charge
- EXCLUDES: complete software upgrades to newer version
- NOTE: some applications may require additional support fee schedule (see HL7, iPad application)
Selection of a Support Package is mandatory if access to support email or phone lines for troubleshooting or software updates is desired. Otherwise it is optional.
