CRMS would like to congratulate the Diamond Award Winner Youth Services Bureau of Ottawa and the partnering agencies for their success in the Ontario Showcase 2008.

CRMS aimerais féliciter le récipiendaire du Prix Diamant à "Showcase Ontario 2008" au bureau des services à la jeunesse d'Ottawa et leurs agences partenaires.

Child, Youth and Family Crisis Line for Eastern Ontario.

This projects success was contributed to by the cooperation of the following agencies.

1. Centre psychosocial pour enfants et familles:
2. Crossroads Children’s Centre:
3. Cornwall Community Hospital:
4. Équipe psychosociale pour enfants, adolescents et familles
5. Mohawk Council of Akwesasne:
6. Phoenix Centre for Children and Families: 
7. Prescott-Russell Children and Adult Services:
8. Roberts/Smart Centre:
9. Youth Services Bureau of Ottawa:

This project chose Crisis Line software developed by CRMS in conjunction with our flagship product CRMS Case Management as their technology framework.

Showcase Ontario 2008 Diamond Winner

Child, Youth and Family Crisis Line for Eastern Ontario
Submitted By:
Ministry of Community and Social Services
Contributors:
Children, Youth and Social Services I&IT Cluster

In Eastern Ontario nine agencies partnered to integrate existing services into one region-wide crisis response system for children, youth and families.  Gone is the confusion about which organization to call in a time of crisis.  Now, one bilingual crisis telephone line is available 24/7 with designated and trained staff to refer callers to the most appropriate agency. The first of its kind in Ontario, the Crisis Line improves service access for clients by expanding to rural areas, while improving co-ordination and reducing service duplication. In addition to significant administrative and communication efficiencies, unexpected cost savings were achieved as the region experienced 4% fewer calls to police and 6% fewer calls to hospitals. 89% of surveyed callers were satisfied or very satisfied with the service.